The Bots are Rising and How You can help them Soar

Emerging Technology

LaBrina Loving

Chatbots are all the rage lately. They can help provide answers to questions, do routine tasks for customers, and can be taught to do more advanced “logical” work. With all this automation, one might think “Will I ever speak to a human again?” and “Where do I fit in to this bot takeover?”. In this session, we will provide an introduction to chatbots and cover when and when not to bot. We will also cover what makes a good chatbot user experience to ensure your customers always feel that “human” touch leveraging things like machine learning. At the end of this session, I’m hoping you will be ready to embrace the chatbot world and create #botgirlmagic.